Support

Contact

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Branch details

New South Wales

Address:
48-50 Belmore Road, Punchbowl NSW 2196
Phone:
02 8522 5100
Fax:
02 8522 5151
Hours:
Open today
Monday
8:00 am - 5:00 pm
Tuesday
8:00 am - 5:00 pm
Wednesday
8:00 am - 5:00 pm
Thursday
8:00 am - 5:00 pm
Friday
8:00 am - 5:00 pm
Saturday
Closed
Sunday
Closed
Public Holidays
Closed

Queensland

Address:
Unit 1, 28-34 Nevilles Street, Underwood QLD 4119
Phone:
07 3442 7000
Fax:
07 3442 7099
Hours:
Open today
Monday
8:30 am - 4:30 pm
Tuesday
8:30 am - 4:30 pm
Wednesday
8:30 am - 4:30 pm
Thursday
8:30 am - 4:30 pm
Friday
8:30 am - 4:30 pm
Saturday
Closed
Sunday
Closed
Public Holidays
Closed

South Australia/Northern Territory

Address:
Unit 1, 52 Weaver Street, Edwardstown SA 5039
Phone:
08 8443 2100
Fax:
08 8443 2199
Hours:
Open today
Monday
8:00 am - 4:00 pm
Tuesday
8:00 am - 4:00 pm
Wednesday
8:00 am - 4:00 pm
Thursday
8:00 am - 4:00 pm
Friday
8:00 am - 4:00 pm
Saturday
Closed
Sunday
Closed
Public Holidays
Closed

Victoria

Address:
Unit 2, 16 Viewtech Place, Rowville VIC 3178
Phone:
03 9724 7200
Fax:
03 9724 7299
Hours:
Open today
Monday
8:00 am - 5:00 pm
Tuesday
8:00 am - 5:00 pm
Wednesday
8:00 am - 5:00 pm
Thursday
8:00 am - 5:00 pm
Friday
8:00 am - 4:00 pm
Saturday
Closed
Sunday
Closed
Public Holidays
Closed

North Queensland (Coaction Agencies)

Address:
Unit 1, 10 Gurney Street, Garbutt QLD 4814
Phone:
07 4755 7500
Fax:
07 4755 7599
Hours:
Open today
Monday
8:00 am - 5:00 pm
Tuesday
8:00 am - 5:00 pm
Wednesday
8:00 am - 5:00 pm
Thursday
8:00 am - 5:00 pm
Friday
8:00 am - 5:00 pm
Saturday
Closed
Sunday
Closed
Public Holidays
Closed

Western Australia (B-Type Agencies)

Address:
Unit 2, 15 Narloo Street, Malaga WA 6090
Phone:
08 9209 2220
Fax:
08 9209 2229
Hours:
Open today
Monday
8:00 am - 5:00 pm
Tuesday
8:00 am - 5:00 pm
Wednesday
8:00 am - 5:00 pm
Thursday
8:00 am - 5:00 pm
Friday
8:00 am - 5:00 pm
Saturday
Closed
Sunday
Closed
Public Holidays
Closed

Tasmania (Gordon Wood & Co Electrical)

Address:
31 Sunderland Street, Moonah TAS 7009
Phone:
03 6273 4455
Fax:
03 6273 4734
Hours:
Open today
Monday
8:00 am - 5:00 pm
Tuesday
8:00 am - 5:00 pm
Wednesday
8:00 am - 5:00 pm
Thursday
8:00 am - 5:00 pm
Friday
8:00 am - 5:00 pm
Saturday
Closed
Sunday
Closed
Public Holidays
Closed

FAQ

Can I mount an antenna inside my roof?

Matchmaster would not recommend this practice. The antenna will not perform to specification; it will suffer immensely from interference; it will ‘ghost’ and will almost certainly not work with digital.

Will my existing antenna receive digital TV?

Most existing older antennas were never designed to effectively receive the new channels used for digital TV, particularly 11,12 and 34. However, in some instances where the signal is particularly strong and of good quality (such as near to the transmitter), digital TV may work. Our experience shows that older TV antennas will usually have old type cable, splitters and other connections that certainly will not be suitable for digital TV reception. We would recommend renewing your complete system, including the antenna, for trouble free digital TV viewing.

How many TV points can I have in my home?

You can have as many as you wish. However, the more TV wall points you have, you will weaken your TV antenna reception strength. You may need a stronger signal antenna and/or an amplifier booster.

What direction should the antenna be pointing?

Your TV antenna gives the best reception when it is directed toward the TV transmitter station (direction is indicated on your TV antennas). Hills or buildings that block the view of the transmitter may affect your reception. Visit the Antenna Selection Guide to find your nearest TV transmitter.

How do I know if the TV antenna system is connected properly?

Check that the connections between the TV antenna, coaxial cable, splitter, wall outlets and TV leads are correct and in working order.

What is the best antenna for my area?

This will depend if you are in a VHF/UHF area or a UHF only area. Your signal strength may also be affected by the distance from the transmitter and the topography of the area. The size and performance of the antenna will need to be more powerful if you are far away from the transmitter or you are located in a dense vegetation or hilly area. You will find helpful hints in our Antenna Selection Guide. Retail outlets carry a range of VHF/UHF and UHF only outdoor antennas.

Which end of the antenna points toward the transmitter?

If it is a combination VHF/UHF antenna, the end with the smaller elements (UHF) points towards the transmitter. If it is a UHF only antenna, the end furthest from the balun (connection) points toward the transmitter.

Can I use an indoor antenna instead of an outdoor type?

Indoor antennas are designed to work only when located very near the transmitter site, performing poorly at even moderate distances from the transmitter site. With digital TV it is even more critical to use an outdoor antenna, unless you are very near the transmitter.

I have just installed a new set top box, I receive channels 7 and 9 but do not receive channel 10. How can I fix this?

You may need to install a new antenna or cable system. Older antennas were not designed to pick up all of the new digital frequencies and may cut off some channels.

Why do I have a poor picture now that I have a new high definition antenna?

You need to check that the antenna is pointing in the correct direction. You also need to check that you have the correct antenna for your area and that it is mounted high enough.

Why do I have to use quad-shield RG6 coax for digital TV? What’s wrong with my old RG59 or RG6 single/dual shield coax?

Quad-shield (4 shield) RG6 coax offers superior protection for your digital ready TV system from interference caused by electrical equipment operating in your own home or nearby. This type of interference can disrupt the digital TV system.

Why does the antenna have to be mounted so high?

The signal from the transmitter will always be stronger at a higher point above your roof. It is also beneficial for having a direct line of sight to the transmitter to reduce potential interference. The higher the TV antenna is mounted, the better the reception is likely to be.

My antenna and cable are over 10 years old, will they still work for digital signal?

If you are in a high signal strength area, they may work. Older antennas were not designed for all of the digital frequencies. Older cables may allow interference to penetrate and you may get digital break up. It would be best to consult a professional installer for a digital health check as you may need to replace some or all of your system.

Why does my antenna system work on one or two digital TV’s but pixilates on other TV’s or set top boxes?

This may be due to poor installation, poorly shielded fly leads or a system that was not designed correctly to begin with. Adding an amplifier to the system is not always the answer. You should contact a professional installer as part or all of the system may need to be rectified.

Will an amplifier fix my poor picture at home?

Not necessarily. Generally, it will only boost the existing poor signal. If you have a splitter in the system that splits more than 2 ways, there may not be sufficient signal from the antenna to support multiple splits. You may want to consider a higher gain antenna, a masthead amplifier, quality ‘F’ connected accessories and quad-shield coax cable.

Why is my picture degraded in rainy or windy conditions and how can I fix it?

Your picture may pixelate in rainy or windy conditions because there is a tree in front of the antenna or if the signal received in good conditions is only just sufficient for the television. Once the rain or wind starts, the signal drops slightly and it may be below an acceptable level. A booster may fix this problem.

Why does my digital picture pixelate when I turn on an electrical appliance and what can I do about it?

Pictures pixelating when you turn on electrical appliances usually indicates poor shielding on your cables. This may be the cable located behind your TV set (fly lead) but more often than not it is the cables installed in the walls/roof. You may need to replace them with quad shielded cables. Interference can also come in through older style splitters and connectors.

How do I install a masthead amplifier?

It is best to mount the masthead amplifier between 300 and 500mm from the antenna elements. This makes sure that signal noise or interference between the antenna and the masthead amplifier is minimised. The power supply that came with the masthead amplifier attaches to the outlet plate for the antenna and ‘injects’ the power into the coaxial cable to the masthead amplifier. If you have splitters in your system you must ensure that they will allow the power to pass to the masthead amplifier. This can be easily done by using ‘power pass all leg’ splitters or following the red ‘power pass’ line on other splitters.

Where should I attach the masthead amplifier?

The masthead amplifier should be attached as close to the antenna as reasonably possible. If you have a very high mast you should attach the amplifier at head height so that you can access it for maintenance in the future.

What do I need to run multiple outlets in my house?

Depending on your signal strength and the number of outlets, you may not require any amplification. Generally speaking if you are running more then two outlets you may require a booster of some description. Splitters will have a loss marked on them. Choose an amplifier equal to the amount of loss in your system.

I’ve connected my new antenna, masthead amplifier and splitter, but the picture is much worse than before. Why?

Double-check all the connections.

It is often something simple that has been missed, such as a connector not correctly attached. Make sure the power supply is attached to the outlet which is connected to the ‘power-pass’ side of the splitter or the power will not get to the amplifier. Ensure you selected the correct ‘switches’ on the masthead amplifier with regard to power pass and combined/separate input.

What should the maximum distance be between my TV antenna and my TV/DVD?

TV signal experiences loss through your coaxial cable over long distances. Generally, if the distance is greater than 15-20 metres, you should install a TV amplifier or ensure your TV antenna is powerful enough to compensate for the loss.

I have lost my assembly instructions – can Matchmaster provide me with the new instructions?

Yes. Check your models product page, in the download section to see if a file is available. If not please contact us using the form above with your model number and we will email a copy of the instructions.

Does Matchmaster do antenna installations?

No. Matchmaster is a manufacturer and distributor. We can, however, recommend some very good installers. Please contact us on 1800-AERIAL for details.

Are Matchmaster antennas heavy duty?

Yes. Matchmaster antennas are made with thicker elements, UV treated plastics, stainless steel screws and rivets to ensure a long life. They are designed for Australian weather conditions as well as bird life.

Why wont my amplifier work?

Amplifiers are usually powered by a power supply. If your house operates with a splitter to split TV reception to different rooms. For example using our product 07MM-GM02, you need to place the power supply either before the splitter, after the power pass leg or off the power pass leg.